OARC

OARC Customer Satisfaction Survey-2023

Dear Valued Customer,

At OARC, we are committed to continuously improving our products and services to better meet your needs. To achieve this goal, we rely on your valuable feedback, and we’re excited to introduce our new and improved customer satisfaction survey.

In our ongoing efforts to enhance your experience, we have automated our survey process to make it easier and more efficient for you to share your thoughts with us. By embracing automation, we aim to provide you with a seamless and hassle-free way to voice your opinions, ensuring that your feedback is heard and acted upon promptly.

The survey consists of four sections, as follows:

Organization:*

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Name Of appraiser:*

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Role:*

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Email Address:*

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1. Sales:
We are committed to providing the best sales experience. Please rate your overall satisfaction with our sales process, including responsiveness, product knowledge, and assistance throughout your purchasing experience.

1.1 Accessibility of Sales Staff *

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1.2 Sales Staff Professionalism in Communication and Efficiency of resolving issues*

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1.3 Received consistence updates*

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1.4 Any other remarks on the sales part?

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2. Quality:
Ensuring top-notch quality is our priority. Kindly assess the quality of our products/services. Your feedback on product reliability, performance, and meeting expectations is invaluable as we strive to deliver the best.

2.1 Overall Quality of the Service Provided*

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2.2 Overall Product Quality*

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2.3 How do you rate our product performance and quality?*

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2.4 How do you rate our product in terms of quality compared with competitors? *

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2.5 Any other remarks on the quality part?

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3. Logistics:
Efficient logistics is at the core of our service. Evaluate the effectiveness of our logistics and delivery services. Share your thoughts on order fulfillment, shipping speed, and the condition of received items as we continuously work to enhance our processes.

3.1 Documentation Accuracy*

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3.2 Receiving Shipping Documents *

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3.3 On time Delivery *

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3.4 Any other remarks on the logistic part?

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4. Overall:
We are dedicated to excellence in every aspect. Provide an overall rating of your experience with our company. This includes your satisfaction with our customer service, communication, and any additional comments you'd like to share. Your feedback helps us in doing our best to serve you better.

4.1 How do you rate overall performance?*

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4.2 OARC Market Reputation*

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4.3 Do you have any other suggestions or comments for improvement?

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Suhar Industrial Estate
Phase 6, Plot No: 603
P O Box 555, PC 322
Falaj Al Qabail, Suhar
Sultanate of Oman
Fax Icon+968 26942401
Phone Icon+968 26942400
Email Iconinfo@oman-arc.com
Phone Icon+968 26942466
Mobile Icon+968 98078706
Email Iconsales@oman-arc.com